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Daimler Truck AG Partners With DHL To Operate a Dedicated Daimler Truck Dubai Parts Centre

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The Regional Centre of Daimler Truck AG for the Middle East and North Africa (MENA) region – Daimler Commercial Vehicles MENA FZE (DCV MENA) has announced a strategic, long-term partnership with global logistics provider DHL Global Forwarding – represented through Danzas AEI Emirates LLC, a joint venture between DHL Global Forwarding and the Al Tayer Group – for the operations and management of the soon-to-be-launched Daimler Truck Dubai Parts Centre.

The state-of-the-art Facility will serve as a dedicated warehouse for truck parts and enable DCV MENA to better serve Mercedes-Benz Trucks customers in the Middle East by offering broad and dependable parts availability and short turnaround times.

Daimler Truck AG is one of the world’s largest commercial vehicle manufacturers whose flagship Mercedes-Benz trucks are engineered to burn fuel cleanly, operate economically and boast advanced safety features to support and safeguard drivers and other road users. These trucks and GenuineParts offered under Daimler Truck AG are widely used by various regional customers to generate revenue and sustain their businesses.

However, commercial vehicles can only generate income for owners or operators when they are on the road. The launch of the Daimler Truck Dubai Parts Centre ensures that customers can quickly source a wide variety of parts in the shortest amount of time and keep their trucks on the road for more extended periods.

Scheduled to begin operations in December 2022, the Facility features a dedicated 5,000 m² area which includes a Multi-tier Mezzanine location, Very Narrow Aisles (VNA), Selective aisles and an open operational and bulk storage area.

The Facility also has closed chambers for comprehensive Dangerous Goods storage for item categories 2,3,4 and EV batteries. Taking shape within Dubai World Central in Dubai South, it further establishes Daimler Truck AG as an independent organization following the split of Daimler AG into Mercedes-Benz AG and Daimler Truck AG in December 2021.

DHL Global Forwarding will operate the Daimler Truck Dubai Parts Centre. It will feature a dedicated supply chain and logistics team focusing on customer requirements across the Middle East, taking over duties from the Mercedes-Benz AG Regional Logistics Centre in Dubai.

The new Centre will feature 24 loading doors for light to heavy-duty trucks, 15 metre-high ceilings, and a maximum storage height of 13 metres. It features many safety features, including an advanced fire alarm system and sprinkler system, and is ISO 9001:2015 and ISO 14001:2015 certified.

The Daimler Truck Dubai Parts Centre is part of the region’s first-ever EV and battery logistics hub, built by DHL Global Forwarding and developed in close cooperation with the EV (electric vehicle) team of DHL Customer Solutions & Innovations – it is perfectly positioned for a future that sees increased dependence on battery-based electric cars.

The Facility offers convenient access to Dubai World Central Airport and Jebel Ali Port. It will ensure regional customers of Mercedes-Benz Trucks will be able to service their vehicles in the shortest possible time.

DHL was also the partner of choice thanks to its constant drive to develop innovations that better serve customers, which aligns perfectly with DCV MENA’s ambitions relating to its customers. DHL has proven its desire to launch cutting-edge solutions by establishing a network of Innovation Centres around the world (Chicago, Troisdorf, Singapore, Dubai) to drive customer-centric innovation and define the future of logistics with experts, partners and customers.

The global logistics provider is also a strong partner from a sustainability standpoint; it is a pioneer in green logistics and the first logistics company in the world to commit to a net-zero emissions target. These values align strongly with DCV MENA’s desire to improve things for customers and society.

“The partnership between DCV MENA and DHL is a natural fit as both companies align on many fronts, from being customer-focused to having a commitment to sustainability,” says Fathi Tlatli, President of Global Auto-Mobility Sector at DHL Customer Solutions & Innovation. “Our decades of experience and expertise in the auto-mobility sector, which includes EV logistics, enable us to serve our customers with operational excellence. Together with our partners, we also develop industry-tailored solutions to help keep our customers ahead of the curve and grow their businesses. DHL is perfectly placed here to help DCV MENA be closer to its customers.”

The Facility is also one of the few in the region that is temperature controlled. In addition to providing a comfortable working environment for the employees, the weather-sealed nature of the Facility ensures excessive sand and dust does not enter, thus reducing the need to clean parts before they are dispatched to customers, which results in shorter turnaround times.

Daimler Truck Dubai Parts Centre Key Facts:
  • 5,000 m² dedicated area inside the Facility located inside Dubai World Central Area.
  • Temperature controlled ~22 28 (+/ (+/–) C (Air conditioned facility)
  • Closed chambers for Dangerous Goods and battery storage 24 loading doors for light to heavy-duty trucks
  • 15-meter high ceiling, Max storage height 13 meters
  • Sprinkler and Fire Alarm System
  • Multi-user facility, chambers for industry verticals
  • One roof solution for General and Dangerous Goods
  • Convenient access to DWC Airport and Jebel Ali Port
  • Fully owned, operational Facility since 2015
  • Certificates – ISO 9001:2015, ISO 14001:2015
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